Last updated: 7 December 2026

Molechem Labs (“we”, “us”, “our”, or “Company”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and safeguard your information when you visit our website or interact with our services, including communication through phone, email, or messaging platforms.

By using our website or services, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Business Information

Business Name: Molechem Labs
Nature of Business: Pathology Laboratory & Authorized Patient Services Center
Email: molechem.ho@gmail.com
Phone: 8855900998
Address:
Shop No. 02, Near Metro Hospital,
Opp. Dr. Kudalkar Hospital,
Shahupuri 2nd Lane,
Kolhapur – 416003, India

2. Information We Collect

a) Personal Information

We may collect personal information that you voluntarily provide, including:

• Full name

• Phone number

• Email address

• Address and location details

• Health test booking details

• Any other information shared during inquiries or service requests

b) Communication Information

When you contact us via phone, email, website forms, or messaging services, we may collect:

• Your contact details

• Message content

• Date and time of communication

This information is used strictly for service-related communication and support.

c) Automatically Collected Information

When you visit our website, certain information may be collected automatically, such as:

• IP address

• Browser type and version

• Device information

• Pages visited

• Date, time, and duration of visit

3. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to enhance user experience and improve website functionality.

Cookies help us:

• Understand website usage

• Improve performance and content

• Ensure proper functioning of the website

You can control or disable cookies through your browser settings. Disabling cookies may affect certain website features.

4. How We Use Your Information

We use collected information for the following purposes:

• To provide and manage pathology and diagnostic support services

• To process test bookings and service requests

• To communicate with patients regarding appointments, reports, or updates

• To improve website performance and service quality

• To maintain records as required by law

• To respond to inquiries and customer support requests

We do not use personal data for unauthorized promotional activities.

5. Messaging & Communication Services

If you contact us through messaging services:

• Your phone number, name, and messages may be collected

• Communication is used only for patient support, test coordination, and service updates

• You may opt out of receiving messages at any time by informing us or replying “STOP”

6. Sharing of Information

We may share your information only in the following situations:

• With authorized laboratories or service partners for processing diagnostic services

• When required by law, regulation, or government authority

• To protect our legal rights or prevent misuse of services

• With your consent

We do not sell, rent, or trade your personal information to third parties.

7. Data Retention

We retain personal information only for as long as necessary to:

• Provide our services

• Meet legal, regulatory, or medical record requirements

• Resolve disputes and enforce policies

Once the purpose is fulfilled, data is securely deleted or anonymized.

8. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. While we strive to protect your data, no method of electronic transmission or storage is completely secure.

9. Your Rights

You have the right to:

• Access your personal information

• Request correction or deletion of your data

• Withdraw consent for communications

• Ask questions regarding data usage

You can exercise these rights by contacting us using the details provided below.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy policies or practices and encourage you to review their policies separately.

12. Legal Compliance

We comply with applicable data protection and privacy laws in India and follow responsible practices for handling personal and diagnostic-related information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. We encourage users to review this policy periodically.

14. Contact Us

If you have any questions or concerns regarding this Privacy Policy or your personal information, please contact us:

Molechem Labs
📞 Phone: 88 55 900 998
📧 Email: molechem.ho@gmail.com
📍 Address:
Shop No. 02, Near Metro Hospital,
Opp. Dr. Kudalkar Hospital,
Shahupuri 2nd Lane,
Kolhapur – 416003